Is it worth switching your letting agent?
Whether you are managing your property yourself or an estate agent is doing it for you, here is why you could be better off with Mortlock & Joyce.
Contrary to popular belief, not all agents do the same thing. Most agents market on your property on Rightmove, usually move in just any tenant, then you are handed over to the property management team who are based nowhere near your property, right? Well, here is what is different about Mortlock & Joyce.
Finding the right tenant
This is simple for us; we would not recommend you move forward with a tenant unless we would have them live in our own home. On top of this, we’ll carry out credit checks, employment checks, previous landlord references, and request for 3 months' bank statements. Being business owners, we’re not given targets we must meet to please the powers above, as in our opinion can lead to agents working in their best interest, not yours. By switching to a letting agent with higher standards in tenant selection, you can minimise the risk of late payments, property damage, and other tenant-related issues.
The importance of communication
There are no call centres here, where you are given the run around by various departments, just continuity and speaking with someone who knows your property. You’ll have one main point of contact, a group WhatsApp chat (if preferred), and receive your rental payment within three working days upon receipt. Effective communication is the backbone of a successful letting's relationship. A responsive and proactive lettings agent facilitates smooth interactions between landlords and tenants, resolving any queries or concerns promptly. By switching to an agent that prioritises clear and timely communication, you can enjoy peace of mind, knowing that you will always be informed about the status of your property and any necessary repairs or maintenance.
Reputation
This is the single most important thing to us. It’s also the foundation of what the business has been built on. We’re aware estate agents don’t have the best reputation, and we’re on a mission to change that. The vast majority of our business comes via recommendations and people choosing to work with us again. The reputation of a letting's agent speaks volumes about their professionalism and dedication to client satisfaction. By conducting thorough research and seeking testimonials from current and past clients, you can identify trustworthy agents who have a proven track record of providing excellent service. Switching to a reputable agent ensures that you have a reliable partner who will prioritise your best interests and work diligently to maintain a positive reputation in the industry.
Property Management
Effective property management is vital for safeguarding the condition and value of your investment. A knowledgeable lettings agent will oversee routine inspections, manage repairs and maintenance, and handle any legal or regulatory requirements on your behalf. By switching to an agent who excels in property management, you can rest assured that your property is well-maintained and that any issues are promptly addressed, allowing you to maximise rental income and minimise void periods.
If you would like to discuss with the team the best approach to re-launch your home, we would be more than happy to sit down, get an understanding of your current situation, and put together a tailored plan of action for you.
